Roblox Verification

Sometimes you may not always be able to successfully connect your Roblox account to Circle. There are a few reasons why this may happen, keep reading!

New Roblox Account

Server Administrators have the ability to choose how old a Roblox account needs to be for Circle to verify your account. If your Roblox account is too new, and Circle isn't letting you verify, you can try and reach out to the Moderators or Administrators of the server that you're trying to verify in to see if it's something they can help you with.

Circle support cannot verify your Roblox account in a server if it isn't old enough for the server you're trying to verify in. Please contact the administrators of the server instead!

<13 Roblox Account

It is illegal for users under the age of 13 to use Discord.

If you're trying to verify your Roblox account through the Roblox website, your Roblox account must be aged 13+. To check if your Roblox account is 13+ or <13, go to Roblox and look at the top right where it displays your username and avatar. Your account age will be to the right of your username. If it says <13 and you yourself are actually 13+, your birthday may be set incorrectly. Follow the below steps to check your birthday settings.

Navigate to your Roblox settings
In the "Account Info" tab, scroll down to "Personal"
Your birthday will be right underneath "Personal"

If your account is <13, you will not be able to change your own birthday. You must contact Roblox support and get them to do it for you. If Roblox support will not change your birthday for you, you must verify via the Circle Verification game instead.

Circle support cannot change your Roblox birthday for you. They also cannot manually verify your Roblox account. For help with your Roblox account birthday, please contact Roblox support at info@roblox.com

My Roblox account is 13+ but I still can't verify?

If your Roblox birthday is set correctly and your account is 13+, then the issue may be caused by country-specific rules & regulations. Please check the below list for your country. If your country is listed under a different age than 13+, then your Roblox account will need to be that age in order to verify with Circle.

13+: Any other country that isn't listed below.
14+: Austria, Bolivia, Bulgaria, Cyprus, Ecuador, Israel, Italy, Lithuania, Macedonia, South Korea, Spain & Ukraine.
15+: Australia, Costa Rica, Czech Republic, France, Greece, Norway, Peru, Saint Vincent & the Grenadines Islands.
16+: Bahamas, Belize, Canada, Croatia, Dominican Republic, Germany, Gibraltar, Grenada, Guatemala, Guyana, Haiti, Hungary, Ireland, Jamaica, Jordan, Luxembourg, Nepal, Netherlands, New Zealand, Poland, Romania, Saint Lucia, Slovakia, Slovenia, Suriname, Trinidad, Tobago & Turkey.
17+: Kuwait.
18+: Argentina, Armenia, Barbados, Bangladesh, Chile, Colombia, El Salvador, Iceland, India, Kazakhstan, Kyrgyzstan, Malaysia, Mexico, Moldova, Morocco, Pakistan, Panama, Philippines, Puerto Rico, Serbia, South Africa, Sri Lanka, Switzerland, Taiwan, Tajikistan, United Arab Emirates, Uruguay, Uzbekistan, Venezuela & Vietnam.
20+: Azerbaijan, Hong Kong, Japan, Paraguay, Saudi Arabia & Thailand.
21+: Egypt & Indonesia.

Updated on: 15/07/2024